Learners will explore workplace ethics, interpersonal management, and professional conduct. This course prepares students for work readiness through office orientation, etiquette, and an understanding of employment-related legislation.
✓ Rules of Professional Conduct and Ethics
✓ Interpersonal Management
✓ Work-Readiness: Office Orientation, Etiquette, and Dress Code
✓ Legislation Governing Employment
This course introduces learners to essential ICT skills required in the workplace, covering word processing, presentations, spreadsheets, internet usage, email communication, and cybersecurity fundamentals.
✓ Understanding Keyboard Functions
✓ Creating, Editing, and Formatting Word Documents
✓ Presentation Software Basics
✓ Spreadsheet Application Skills (GUI-Based)
✓ Email Communication: Creating, Sending, and Receiving Messages
✓ Using the World Wide Web
✓ ICT Safety and Security
This course focuses on sustainable IT practices, including the principles of green computing and responsible e-waste management. Learners will understand how to minimise the environmental impact of technology use.
✓ e-Waste and Recycling
✓ Green Computing
Learners will gain an understanding of digital literacy and the role of social media as a communication tool in the modern workplace. This course explores safe, effective, and responsible use of digital platforms.
✓ Introduction to Social-Media and Digital Literacy
✓ Social-Media as a Communication Tool
This course develops learners’ business communication skills, focusing on effective written and oral communication in diverse organisational settings. Topics include report writing, conflict resolution, and problem-solving techniques.
✓ Business Communication Media
✓ Organisational Communication
✓ Oral Communication and Listening Skills
✓ Conflict and Stress Management
✓ Problem-Solving and Decision-Making
✓ Business Letters
✓ Report Writing
This short course builds an understanding of delivering service excellence and fostering customer relationships in retail and wholesale sales.
✓ Different service environments
✓ Principles of service excellence
✓ Building strong customer relationships
This short course develops an understanding of how to supervise service delivery to both internal and external customers.
✓ Supervising customer service
✓ Resolving customer queries and complaints
This short course develops an understanding of how to move and pack stock safely in a storage area.
Topic elements to be covered include
✓ The supply chain and its impact on retail and wholesale
✓ Shrinkage and loss prevention
✓ Safe stock movement
✓ Efficient stock packing
This short course explores the development of visual merchandising plans and action plans for retail displays.
✓ Understanding visual merchandising
✓ Principles of effective merchandising
✓ Use of fixtures, props, signage, and ticketing
✓ Layout planning for visual merchandising
✓ Typical methods for requisitioning change
This short course focuses on handling different types of customers and resolving queries in a retail or wholesale sales environment.
✓ Interacting with different customer types
✓ Creating a positive sales image
✓ Communicating effectively with customers
✓ Resolving customer queries
✓ Handling complaints
