This short course provides an understanding of how to monitor and enhance staff performance within a team.
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✓ Monitoring and evaluating performance
✓ Correcting staff effectively
✓ Importance of induction
✓ On-the-job training principles
This module provides an understanding of the environment in which goods are received and dispatched. It covers key processes affecting supply chain efficiency.
✓ Role players in the supply chain and their impact on efficiency
✓ Flow of stock, cash, and information through the supply chain
✓ The receiving and dispatch clerk’s impact on the supply chain
✓ Internal customers and service levels in receiving and dispatch
✓ Concepts of warehousing and cross-docking
✓ Perpetual inventory principles
This short course covers the supervision of wholesale and retail operations, focusing on implementation and maintenance.
✓ Loss control supervision
✓ Housekeeping supervision
✓ Safety supervision
This course equips learners with the skills to support computer hardware and peripheral devices. Students will gain hands-on experience in diagnosing hardware issues, assembling and disassembling components, and installing computer peripherals.
✓ Personal Computers and Handheld Devices
✓ Assembling and Disassembling Computers and Peripherals
✓ Installation of Computer Peripherals
This short course covers key concepts and principles for managing supplier relationships, supplier performance, and stock performance.
✓ The role of buying and planning
✓ Industry-specific supply chains
✓ Supply chain management principles
✓ Evaluating supplier performance
✓ Managing merchandise performance
This short course focuses on sourcing products and selecting suppliers that meet business needs.
✓ Criteria for evaluating suppliers
✓ Strategies for identifying required products
✓ Researching and analyzing product and supplier availability
✓ Identifying target markets
✓ Local vs. overseas suppliers
This short course focuses on selling products and services using the sales cycle and advanced sales techniques in a retail or wholesale environment.
✓ Managing personal sales targets
✓ Understanding the sales cycle
✓ Advanced selling skills
This short course focuses on the process of cashing up, balancing tills, and managing floats, change, and till variances.
✓ Standard cashing-up procedures
✓ Understanding PoS variances
✓ Pickups/Uplifts and their role in cash handling
✓ Methods for controlling and requisitioning change
This module covers the process of receiving, checking, and recording deliveries to minimize shrinkage and facilitate efficient stock movement.
✓ Receiving and checking deliveries
✓ Identifying and managing discrepancies/variances
✓ Moving stock effectively
This short course covers the essential processes for recording transactions and processing payments in a wholesale or retail business.
✓ Understanding shrinkage and its impact
✓ Industry methods for opening and closing a PoS
✓ Standard transaction recording practices
✓ Accepted methods for processing payments
✓ Handling refunds and exchanges
