Principles Of Customer Service

Purpose

This short course ensures a clear understanding of communication principles and effective customer service practices.

Key Topics:

✓Promoting a positive image

✓ Communication principles

✓ Customer interaction techniques

✓ Handling customer queries

Stock Picking and Counting Efficiency

Purpose 

This short course provides an understanding of efficient and accurate stock picking and counting processes.

Topic elements to be covered include 

✓ The supply chain and its impact on retail and wholesale

✓ Shrinkage and loss prevention

✓ Safe stock movement

✓ Efficient stock packing