CATEGORY: Short Courses

Resolving Customer Queries in a Sales Setting

Course Access: Lifetime
Course Overview

Purpose 

This short course focuses on handling different types of customers and resolving queries in a retail or wholesale sales environment. 

Key Topics: 

✓ Interacting with different customer types

✓ Creating a positive sales image

✓ Communicating effectively with customers 

✓ Resolving customer queries 

✓ Handling complaints

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