CATEGORY:
Short Courses
Business Communication and Customer Services
Course Access: Lifetime
Course Overview
Purpose
This course develops learners’ business communication skills, focusing on effective written and oral communication in diverse organisational settings. Topics include report writing, conflict resolution, and problem-solving techniques.
Key Topics:
✓ Business Communication Media
✓ Organisational Communication
✓ Oral Communication and Listening Skills
✓ Conflict and Stress Management
✓ Problem-Solving and Decision-Making
✓ Business Letters
✓ Report Writing