Purpose
This short course explores the concepts underpinning Facilities Management.
Key Topics:
✓ Generic Management Concepts
✓ Basic Business Management Concepts
Purpose
This short course focuses on developing an understanding of administrative structures, delegation of duties, and teamwork. Learners will gain skills to adapt as leaders or team members, depending on the team’s needs, fostering productive and cooperative work relationships. The course also covers creating an ergonomically friendly office environment
Key Topics:
✓ Basic organisational and administrative concepts
✓ Office design trends for workflow efficiency
✓ Collaborating effectively with internal staff
Purpose
This short course develops skills in applying business communication principles through effective written documents and oral presentations. Learners will enhance their ability to manage diverse relationships through positive communication techniques.
Key Topics:
✓ Clear and concise business communication media
✓ Organisational communication strategies
✓ Multicultural communication skills
✓ Oral communication and active listening
✓ Managing conflict and stress
✓ Problem-solving and decision-making
✓ Business letter and report writing
Purpose
This short course focuses on essential soft skills for professional success. Learners will develop self-management abilities, understand ethical principles, and uphold organisational standards.
Key Topics:
✓ Ethics, legislation, and governance
✓ Risk management principles
✓ Organisational roles and responsibilities in risk management
✓ Fostering a culture of risk awareness
Purpose
This short course introduces integrated marketing communications (IMC), combining traditional and digital marketing strategies. Learners will support marketing efforts by reinforcing brand messages effectively.
Key Topics:
✓ Marketing and public relations fundamentals
✓ Introduction to core marketing concepts
✓ Overview of Integrated Marketing Communications (IMC)
Purpose
This short course focuses on skills planning aligned with NQF principles. Learners will assist in identifying skills gaps, supporting training initiatives, and contributing to workplace skills plans.
Key Topics:
✓ NQF framework and transformation goals
✓ Roles and responsibilities in skills planning
✓ Methods for identifying and addressing skills gaps
Purpose
This short course introduces key HR processes and administrative tasks. Learners will assist in recruitment, induction, payroll, and employee wellness activities under HR supervision.
Key Topics:
✓ Supporting recruitment and candidate selection
✓ Assisting with induction and onboarding
✓ Promoting health and wellness in the workplace
✓ Payroll processes and HR support services
Purpose
This short course teaches effective document management and record-keeping aligned with organisational policies and legal requirements. Learners will manage filing systems, document storage, and archival processes.
Key Topics:
✓ Document origination and control
✓ Creating and maintaining filing systems
✓ Document distribution and categorisation
✓ Storage, archiving, and disposal procedures
Purpose
This short course focuses on the tender procurement process, covering pre-tender procedures, legal requirements, and stakeholder communication. Learners will support managers in tender-related administrative tasks.
Key Topics:
✓ Tendering process overview
✓ Legislation governing tender procurement
✓ Pre-tender procedures administration
✓ Effective communication with tender stakeholders
Purpose
This short course provides a comprehensive overview of procurement processes, resource allocation, and supply chain management. Learners will handle requisitions, supplier quotations, and budgeting effectively.
Key Topics:
✓ Fundamentals of financial and supply chain management
✓ Budgeting and expenditure tracking
✓ Procurement processes and best practices
✓ Asset management and stock control
✓ Disposal and resource management