Purpose
This short course focuses on human resource management concepts, practices, and principles within a project management environment.
Key Topics:
✓ Plan HR Management
✓ Acquire a Project Team
✓ Develop a Project Team
✓ Manage a Project Team
Purpose
This short course covers concepts, practices, and techniques related to project quality management.
Key Topics:
✓ Plan Quality Management
✓ Perform Quality Assurance
✓ Control Quality
Purpose
This short course builds an understanding of project cost management concepts, principles, and techniques.
Key Topics:
✓ Plan Cost Management
✓ Estimate Costs
✓ Project Budgeting Concepts
✓ Control Costs
Purpose
This short course covers project scope management practices and processes.
Key Topics:
✓ Project Scope Management Planning
✓ Scope Management Requirements and Needs
✓ Define Scope
✓ Work Breakdown Structures
✓ Validate Scope
✓ Control Scope
Purpose
This short course focuses on integrating various project processes effectively
Key Topics:
✓ Project Charters
✓ Project Management Plan
✓ Direct and Manage Project Work
✓ Monitor and Control Project Work
✓ Integrated Change Control
✓ Project Close-out
Purpose
This short course builds an understanding of project management careers, frameworks, processes, and business ethics.
Key Topics:
✓ Project Management Careers and Qualifications
✓ Project Management Framework
✓ Project Management Processes
✓ Business Ethics
Purpose
This short course focuses on the preparation and delivery of workplace training, emphasising adult learning principles, effective facilitation methods, and practical training strategies.
Key Topics:
✓ The Facilitator as a Mediator of Learning
✓ The Training Environment
✓ On-the-Job Instruction Using Coaching Principles
✓ Planning and Administration of Workplace Training
✓ Costing and Cost Control
Purpose
This short course provides an understanding of the statutory and regulatory frameworks that govern learning and development in South Africa. It equips learners with knowledge of the legal structures influencing qualifications, skills development, and funding.
Key Topics:
✓ The Statutory Framework Governing the South African Qualifications Authority (SAQA)
✓ The Statutory and Regulatory Framework Governing the Occupational Skills Development Environment
✓ The Statutory and Regulatory Framework Governing Skills Development Funding
✓ National Occupational Skills Development Structures, Policies, and Priorities
Purpose
This short course provides an understanding of the basic communication process and various business communication methods.
Key Topics:
✓ Basic Principles of Communication
✓ Formal Business Communication
✓ Non-verbal Communication
Purpose
This short course provides an understanding of the contact centre industry, business environment, and key concepts such as time management, quality, and business ethics.
Key Topics:
✓ Contact Centre Careers and Qualifications
✓ Contact Centre Business Environment
✓ Safety, Health, and Environmental Protection
✓ Business Ethics