Resolving Customer Queries in a Sales Setting

R1 880,00

Learn how to interact with different customer types, create a positive sales image, communicate effectively, and resolve queries or complaints confidently in retail and wholesale environments.

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Description

Purpose

This short course focuses on handling different types of customers and resolving queries in a retail or wholesale sales environment.

Key Topics:

Interacting with different customer types

Creating a positive sales image

Communicating effectively with customers

Resolving customer queries

Handling complaints

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