Description

Course Purpose:

To equip learners with the knowledge and practical skills needed to identify, understand, and effectively manage conflict within the workplace. This course empowers participants to develop and implement conflict resolution strategies, aligned with organizational policies and relevant labour legislation, to foster healthier work environments and improve productivity.

A qualified learner will be able to:

• Identify the main sources and types of conflict in the workplace
• Apply appropriate strategies for managing both positive and negative conflict
• Understand and apply organizational conflict modes and resolution techniques
• Develop and implement conflict management plans and strategies
• Facilitate conflict resolution processes within organizational structures
• Compile accurate conflict management reports and analysis
• Apply relevant sections of the Labour Relations Act in conflict-related scenarios

Why Choose This Course?

Learners choose this course to improve their ability to navigate and manage conflict constructively in professional environments. Ideal for team leaders, supervisors, HR personnel, and aspiring managers, the course offers practical workplace experience and provides a strong foundation for leadership and people management roles. It enhances communication, problem-solving, and emotional intelligence in high-pressure situations.