Business Communication and Customer Services

R1 168,00

Develop essential business communication skills, from report writing to conflict resolution, to communicate effectively across diverse organizational settings.

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Description

Purpose

This course develops learners’ business communication skills, focusing on effective written and oral communication in diverse organisational settings. Topics include report writing, conflict resolution, and problem-solving techniques.

Key Topics:

Business Communication Media

Organisational Communication

Oral Communication and Listening Skills

Conflict and Stress Management

Problem-Solving and Decision-Making

Business Letters

Report Writing

 

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