Marketing Coordinator

 NQF Level 5

 SAQA ID: 121150 

 Higher Occupational Certificate

120  Credits

 Duration: 12 Months

Course Purpose

The purpose of this qualification is to prepare a learner to function as a Human Resource Management Administrator. A Human Resource Management (HRM) Administrator contributes to organisational success by supporting the effective and efficient operation of the Human Resource Function within an organisation by providing ethical and professional HRM administrative services. This includes collating and processing data for Workforce Planning, Staff Attraction and Procurement, Employee Maintenance and Development and Employment Relations Management. The HRM administrator also coordinates and provides dedicated communication and coordination services. Successful learners will demonstrate the following attributes: attention to detail, sense of urgency and time management, analytical ability, compliance orientation, effective communication, and empathetic listening. 

A qualified learner will be able to:

• Collect Human Resource Management data and process the data into appropriate information that is available for decision-making. 
• Provide administrative services for the full range of HRM services. 
• Monitor, support, and maintain the various communication and administrative processes with relevant stakeholders to optimise the employment relations in the organisation. 
• Compile, maintain and ensure the safeguarding of all HRM records. 

Why this Course?

Human Resource Management (HRM) plays a crucial role in ensuring that organisations attract, retain, and develop talent to achieve their strategic goals. The administrative function is essential to support this function in organisations. The administrative role is becoming more important as the HRM landscape evolves due to technological advancements, changing demographics, and globalisation. In this realignment, the qualification has been elevated from a purely clerical role into a full administrative one. This is essential to meet the demands of complex and evolving organisations. Human Resource Management (HRM) Administrators are essential in organisations in South Africa for several reasons. 

Firstly, the HRM administrators ensure that organisations comply with the various labour laws and regulations in South Africa. These laws cover areas such as minimum wages, working conditions, and employee rights; failure to comply with these laws can result in legal action against the organisation, which can be costly in terms of fines and reputational damage. 

Secondly, HRM Administrators aid the organisation in attracting, recruiting, and selecting the best persons for the organisation. 

Thirdly the HRM Administrator plays a pivotal role in the internal communication processes in organisations. Effective internal communication is essential for harmonious employment relations in organisations. This qualification establishes a standardised platform for the delivery of these essential services. 

NQF Level 5

SAQA ID: 101408

Occupational Certificate

282 Credits

Duration: 18 Months

Purpose

Upon completion of this qualification, learners will be equipped to provide technical assistance to users by diagnosing and resolving issues related to:

✓ Software and Hardware

✓ Computer peripheral equipment

✓ Networks and databases

✓ IT systems and the internet

The qualification covers a broad range of technical skills, including:

✓ Types of software and hardware

✓ Upgrading and troubleshooting computer systems

✓ Formatting and partitioning hard drives

✓ Network topologies

✓ Green technology practices

✓ Maintaining records of technical issues and remedial actions

✓ Preparing performance evaluations for IT systems

Upon completion, you will be able to:

✓ Identify green technologies and implement sustainable IT practices to reduce e-waste in an organisation.

✓ Set up desktops and laptops for new users, ensuring software compatibility, installing operating systems, and configuring peripheral equipment.

✓ Communicate effectively with clients and stakeholders to maintain strong customer relationships in line with organisational standards.

✓ Analyse and resolve hardware/software issues to optimise system performance and address operational discrepancies.

✓ Apply problem-solving techniques to identify and resolve technical challenges in the workplace.

Why this Course?

This qualification responds to Output 3.1.2 of the National Skills Development Strategy (NSDS III), which emphasises the need for programmes that meet industry demands, including those supporting apprenticeships and N-Courses.

With the growing reliance on personal computers in homes, schools, and businesses, there is a significant demand for skilled technicians who can maintain, troubleshoot, and upgrade IT systems. This qualification aims to meet that demand by equipping learners with both theoretical knowledge and practical hands-on skills in computer repair and support.

This qualification does not cover vendor-specific programmes (such as Microsoft, Cisco, or CompTIA certifications). However, it provides a solid foundation, enabling learners to work across different platforms and pursue further certifications if desired.

To remain competitive in the rapidly evolving tech industry, learners are encouraged to stay updated with technological advancements through continuous learning and membership in professional IT associations.

NQF Level 5

SAQA ID: 101321

Occupational Certificate

190 Credits

Duration: 18 Months

Course Purpose

This qualification prepares you to work as a Learning and Development Practitioner—someone who helps others grow through learning in the workplace.

As a Learning and Development Practitioner, you will:

✓ Plan learning programmes

✓ Write clear learning objectives

✓ Choose or adapt learning materials

✓ Facilitate (lead and support) learning in a workplace or occupational setting

Once qualified, you’ll be able to:

✓ Co-ordinate learning activities in the workplace

✓ Identify what skills people need and how to help them improve

✓ Plan and carry out learning programmes suited to the workplace

✓ Facilitate learning for different groups in various settings

✓ Evaluate whether the learning programmes made a positive impact

Why is this qualification important?

South Africa needs a skilled, capable workforce to grow the economy and reduce unemployment. To meet this goal, it’s essential to have people who are trained to help others learn and grow—especially in the workplace.

That’s where Learning and Development Practitioners come in. They play a key role in helping companies and individuals develop the right skills.

This qualification:

• Improves your chances of employment in training and skills development roles

• Helps ensure that learning in the workplace is done professionally and effectively

• Supports careers in skills development facilitation, assessment, and training coordination

• Includes real-life work experience so you can apply what you learn and become more employable

It also recognises that South Africa needs people who can guide and support others through structured learning experiences like learnerships, internships, and apprenticeships.

If you’re interested in education, training, and helping people succeed in their careers, this qualification is a great way to start or grow your own career in the field of occupational learning and development

NQF Level 2

SAQA ID: 88895

Occupational Certificate

40 Credits

Duration: 4 Months

Course Purpose

Foundational Learning refers to the essential skills in two key areas—Communication and Mathematical Literacy—that individuals need to succeed in occupational learning at NQF Levels 2 to 4. Its primary goal is to remove learning barriers and support progress along occupational and skills development pathways.

The Foundational Communication component focuses on the language skills, knowledge, and practices required for both the language of instruction in training and the formal language used in the workplace. It aims to equip learners to confidently understand and use the Language of Learning and Teaching (LOLT) in occupational training. This includes developing oral, reading, writing, and print-based learning skills, as well as the ability to understand the language used in formal assessments such as trade tests. Learners who complete this component will be able to communicate clearly and effectively in the language of instruction, enabling further progress in their careers and learning.

The Foundational Mathematical Literacy component provides the essential mathematical knowledge and skills needed to manage the mathematical demands of occupational learning and real-life situations. It lays the groundwork for further development in more advanced or occupation-specific mathematical concepts.

Learners who complete this component will be able to interpret and solve real-world problems using mathematical ideas presented in different forms. They will define and plan problem-solving strategies, execute them, and interpret and evaluate their results. Their responses will include identifying, ordering, sorting, comparing, counting, estimating, calculating, measuring, modelling, interpreting, and communicating. Topics include numbers and quantities, space and shape, patterns and relationships, data and probability, and measurement.

Why This Course?

The Foundational Learning Competence (FLC) Part Qualification consists of two components: Communication and Mathematical Literacy. These have been identified as core (platform) skills essential for success in occupational qualifications and skills development. The FLC is aligned with the occupational qualifications framework and was developed to meet the following needs:

• Many South Africans are unable to obtain occupational and trade qualifications at NQF Levels 2 to 4 because they have not met the fundamental requirements for mathematical literacy and language at all four levels of the FET band. Foundational Learning offers an alternative pathway to support their progress.
• Historical educational disadvantages have left many individuals without the foundational skills in language and mathematics needed to cope with the learning demands of these qualifications. The FLC supports learners within the skills development context.
• Occupational qualifications in the FET band may include additional language or mathematical requirements specific to certain sectors. These build upon the foundational competence provided by the FLC.

The FLC is supported by an assessment model that helps identify learners who need additional support in these two foundational areas. It also recognises prior learning for those who already meet the minimum competency requirements. In this way, it improves access and reduces barriers to occupational advancement.

This part qualification must be used together with the Curriculum Frameworks for each learning area, which are registered with the Quality Council for Trades and Occupations (QCTO). These frameworks define the required knowledge, skills, content, range, and assessment criteria. All training programmes must align with these frameworks. Compliance is also a requirement for provider accreditation for this part qualification.

NQF Level 4

SAQA ID: 97154

Occupational Certificate

124 Credits

Duration: 12 Months

Course Purpose

This qualification prepares learners to plan, coordinate, deliver, and evaluate workplace learning programmes, ensuring trainees achieve occupational competence.

Qualified Learners Will Be Able To:

✓ Identify learner profiles, special needs, and barriers to learning within training requirements.

✓ Prepare, adapt, and align learning materials and resources for workplace training.

✓ Deliver training, evaluate learning outcomes, and report on interventions.

✓ Gather evidence and make assessment decisions using provided assessment tools.

Why this Course?

There is a strong demand for a workplace training qualification applicable across industries and training organisations at NQF Level 4.

The Occupational Trainer is a subject matter expert equipped to deliver effective training within their field. This qualification targets new and current trainers responsible for workplace learning, ensuring they have up-to-date industry knowledge relevant to the roles they support.

Recognised as a national priority by the Department of Labour and listed among the Top 100 occupations in demand, this qualification aims to:

✓ Enhance the quality of workplace training.

✓ Elevate the status of industry trainers.

✓ Support ongoing professional development in occupational education and training.

Both society and the economy will benefit from increased training opportunities for occupational experts at NQF Level 4.

NQF Level 5

SAQA ID: 101869

Occupational Certificate

240 Credits

Duration: 18 Months

Course Purpose

The purpose of this qualification is to prepare learners to operate effectively as Project Managers. A Project Manager applies project management principles, tools, and techniques to achieve project objectives within a specific field of application.

A qualified learner will be able to:

✓ Initiate a project to address specific objectives.

✓ Plan and prepare for effective project delivery.

✓ Execute and control project activities in line with the project management plan.

✓ Manage the project close-out process, ensuring completion and evaluation of project outcomes.

Why this Course?

Project Managers play a critical role in leading and coordinating projects within companies, government entities, and development initiatives of all scales. The increasing demand for high-quality project management skills is highlighted in several key South African government strategic frameworks and policy documents.

Project Managers are needed across diverse sectors, including:

✓ Information and Communication Technology (ICT)

✓ Human Resources (HR)

✓ Advertising and Marketing

✓ Construction and Engineering

✓ Healthcare, Education, and Public Services

NQF Level 5

SAQA ID: 102161

Occupational Certificate

445 Credits

Duration: 42 Months

Course Purpose

This occupational qualification equips learners with a broad range of administrative and communication skills to effectively coordinate office activities, manage information, and support operational processes. Graduates will be prepared to assist management across various departments, including Human Resources, Marketing, Public Relations, and Finance, ensuring professional and efficient task execution in a modern, computerised business environment.

Learners will also develop an understanding of cultural diversity, effective multicultural communication, and the principles of professional image and grooming to enhance organisational representation. This qualification prepares learners for employment in both small businesses and large corporations, in the public or private sector, while enhancing personal and career management skills for improved employability.

Qualified learners will be multi-skilled office administrators, ready for further specialised studies and career progression.

Graduates will be proficient in supporting executive management with:

✓ Office administration and records management

✓ Effective communication

✓ Multicultural customer and client relations

✓ Resource and facilities management 

✓ Tender administration

✓ Skills development administration

✓ Public relations, advocacy, and digital media

✓ Computerised project management

✓ Staffing and people support administration

✓ Fundamental life and workplace skills

A qualified learner will be able to:

✓ Manage resources in line with governance policies to ensure smooth organisational operations

✓ Coordinate and support administrative and clerical functions using computerised systems

✓ Assist in employee selection, induction, wellness, and skills development

✓ Process data for workplace skills planning

✓ Support marketing, public relations, and advocacy activities

✓ Communicate effectively with internal and external stakeholders

✓ Plan and administer support services for special projects

Why this Course?

This qualification responds to industry demands and legislative requirements, ensuring programmes are regularly reviewed to meet evolving needs. As governance standards and institutional quality become key performance indicators globally, the need for well-trained Office Administrators has grown across industries.

Office Administrators can work in diverse environments, from small businesses where they may manage all support services to large organisations with specialised administrative roles. 

Graduates will be eligible for roles such as:

✓ Administration Officer (Local Government)

✓ Business Administration Officer (Local Government)

✓ Office Supervisor

✓ Office Coordinator

✓ Administration Clerk/Officer

✓ Administrative Assistant

✓ Client Services Administrator

✓ Operations Support Officer

✓ Planning Support Officer/Site Clerk

✓ Tender Coordinator

This qualification develops practical, hands-on skills that enhance employability, including people management, accounting, office management, and human resources. It also addresses national skills shortages and is recognised as an occupation in high demand.

NQF Level 6

SAQA ID: 102147

Occupational Certificate

262 Credits

Duration: 18 Months

Entry Requirements: National Occupational Certificate:  Communication and Mathematical Literacy, NQF Level 4

Course Purpose 

The purpose of this qualification is to prepare a learner to operate as a Facilities Manager. A Facilities Manager organises, controls, and coordinates the strategic and operational management of facilities in public or private organisations.

A qualified learner will be able to:

✓ Manage client, staff, and supplier contracts

✓ Plan and manage service and support functions for a sustainable business

✓ Oversee business support systems and processes

✓ Analyse and address client/user needs to support core business

Why This Course?

Stock control is crucial in retail, as losses often occur in dispatch and receiving areas. Proper training helps reduce shrinkage, ensuring businesses remain profitable.

This course creates career opportunities in warehousing, logistics, and retail management, contributing to the industry’s need for skilled professionals.

NQF Level 5

SAQA ID: 99687

Occupational Certificate

285 Credits

Duration: 18 Months

Course Purpose

The purpose of this qualification is to prepare a learner to operate as a Contact Centre Manager. A Contact Centre Manager manages and optimisises contact centre operations and operations and practices to ensure quality and efficiency.

A qualified learner will be able to:

✓ Manage and control contact centre costs 

✓ Oversee operational planning and achievement of targets

✓ Manage contact centre personnel

✓ Maintain strong customer and supplier relationships

✓ Ensure quality standards are met 

✓ Optimise processes and technology for efficiency

Why this Course?

This qualification supports the growth of the South African Contact Centre industry as a global service provider of choice. The Contact Centre Management Group (CCMG), the professional association for Contact Centre Managers and Supervisors, contributed as industry experts in its development.

Contact Centre Managers work in Inbound or Outbound Contact Centres, as Outsources, or in tele-service roles. This qualification benefits both those currently in operational roles and individuals seeking to enter the industry. It provides a clear learning pathway, enabling operators to progress to management-level roles.

Aligned with the South African Bureau of Standards (SABS) for Business Process Services and Outsourcing/Offshoring Operations (BPSO), this qualification ensures learners meet national quality management standards for contact centres in South Africa.

Purpose

This qualification prepares learners to support an organisation’s risk management efforts as an Organisational Risk Practioner. While Risk Offers oversee the overall risk framework, Risk Practioners play a key role in implementing risk management plans, ensuring that risk strategies are effectively put into action across business units.

Upon completion, you will be able to:

✓ Implement risk management frameworks developed by Risk Officers

✓ Establish strong partnerships with internal and external stakeholders to support risk initiatives

✓ Define the risk context within business units to identify potential threats and opportunities

✓ Conduct risk assessments and maintain an up-to-date risk profile for specific areas of the organisation

✓ Develop and manage risk treatment plans tailored to business needs

✓ Monitor, review, and improve risk management processes to ensure ongoing effectiveness

Why this Course?

Risk management is a growing field in South Africa and globally, driven by increasing demands for governance, compliance and organisational resilience.

This qualification is designed to:

• Support Risk Officers in managing the full risk management process
• Contribute effectively to risk-related activities in public and private sector organisations
• Build a foundation for career growth in risk management, governance, and compliance

Who Should Enroll?

• School leavers interested in a career in complaince.
• Graduates with accounting, legal, or business backgrounds.
• Accounting and legal professionals seeking to expand their expertise.
• Current compliance practitioners looking formalise their skills.