Computer Technician

NQF Level 5

SAQA ID: 101408

Occupational Certificate

282 Credits

Duration: 18 Months

Purpose

Upon completion of this qualification, learners will be equipped to provide technical assistance to users by diagnosing and resolving issues related to:

✓ Software and Hardware

✓ Computer peripheral equipment

✓ Networks and databases

✓ IT systems and the internet

The qualification covers a broad range of technical skills, including:

✓ Types of software and hardware

✓ Upgrading and troubleshooting computer systems

✓ Formatting and partitioning hard drives

✓ Network topologies

✓ Green technology practices

✓ Maintaining records of technical issues and remedial actions

✓ Preparing performance evaluations for IT systems

Upon completion, you will be able to:

✓ Identify green technologies and implement sustainable IT practices to reduce e-waste in an organisation.

✓ Set up desktops and laptops for new users, ensuring software compatibility, installing operating systems, and configuring peripheral equipment.

✓ Communicate effectively with clients and stakeholders to maintain strong customer relationships in line with organisational standards.

✓ Analyse and resolve hardware/software issues to optimise system performance and address operational discrepancies.

✓ Apply problem-solving techniques to identify and resolve technical challenges in the workplace.

Why this Course?

This qualification responds to Output 3.1.2 of the National Skills Development Strategy (NSDS III), which emphasises the need for programmes that meet industry demands, including those supporting apprenticeships and N-Courses.

With the growing reliance on personal computers in homes, schools, and businesses, there is a significant demand for skilled technicians who can maintain, troubleshoot, and upgrade IT systems. This qualification aims to meet that demand by equipping learners with both theoretical knowledge and practical hands-on skills in computer repair and support.

This qualification does not cover vendor-specific programmes (such as Microsoft, Cisco, or CompTIA certifications). However, it provides a solid foundation, enabling learners to work across different platforms and pursue further certifications if desired.

To remain competitive in the rapidly evolving tech industry, learners are encouraged to stay updated with technological advancements through continuous learning and membership in professional IT associations.