CATEGORY: Short Courses

Supervisory Skills for Team Leaders

Course Access: Lifetime
Course Overview

Purpose 

This short course provides an understanding of general supervisory concepts, equipping learners with the skills to manage teams effectively.

Key Topics:

✓ Introduction to Supervision

✓ Supervising Teams

✓ Performance Management

✓ Industrial Relations

✓ Workplace Health and Safety Legislation

✓ Safe Work Practices

✓ Quality Assurance in the Contact Centre Environment

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