Financial Risk and
Refunds

DEKRA will manage risks by communicating fees and payment regulations as well as terms and conditions addressing booking cancellations, withdrawal and refunds to learners upfront. To facilitate risk management within DEKRA Learning Institute The scope includes the identification and minimization of risks within all business processes. The process involves establishing a focus on monitoring of risks at both operational and organisational levels. The scope also includes booking cancellations and course withdrawals. Fees and

Payment Regulations

a) Services included in price quoted to learner will be clear and transparent. b) Payment must be made into the stipulated banking account included on the invoice sent c) Payment to be made according to DEKRA’s financial processes and procedures

Corporate training: Rescheduling / Cancellation

a) Rescheduling of training at venue booked/arranged by client: • More than 7 days before the agreed date of training; no additional cost • Less than 7 days; additional cost of 20% of the agreed fees will be incurred

b) Rescheduling of training at venue booked by DEKRA IOL: • 14 days before the before the agreed date of training; any venue rescheduling cost • Less than 14 days; 20% of agreed fees plus any venue rescheduling cost

c) Cancellation: • 14 days before the before the agreed date of training; any venue rescheduling cost • More than 14 working days before; 100% of nonrecoverable expenses • Within 13 – 7 working days; 50% of fees and delegate costs plus 100% of non-recoverable expenses • Less than 7 working days; 100% of fees and delegate costs plus 100% of non-recoverable expenses

Withdrawal/Refunding

Learners are allowed to withdraw within 14 days of registration when enrolled for a course. Cancellation after this period will result in full fees payable. In that case:

• The learner will still be allowed to do the course at a later stage at no extra cost but would be liable to pay for lunch, refreshments, accommodation or any such fees which are not included in the training fees. • If the training is postponed, the payment will be credited towards the rescheduled date. Delegates will be refunded for cancelled training or if they are unable to attend the rescheduled date.

Booking Cancellations

a) Cancellations received within 14 days from registration will receive a full refund. b) The learner will be responsible for the full course fee if the withdrawal or cancellation of a course is received less than 14 days from registration. De-registration of learners: Learners may be de-registered at any phase of the training cycle. This may include the following reasons:

• Learner indicated they have no interest in continuing course, resigned or quitted.

• Learner went AWOL or has absconded If the learner has been enrolled on the SETA database, we will request that the SETA change their database accordingly. We undertake to treat information regarding the de-registered learner as confidential. Records relating to the de-registered learner will be kept in the same ways as registered learners. General

a) Determine the scope of additional risk management to be performed, taking the following issues into consideration:

• Severity of risks

• Probability of risks

• Type of risks to identify and manage

b) Identify risks to the organisation and then assess the probability of:

• Occurrence

• Impact and time-frame

• Causes, and

• Interrelationships of the risks for determining the priority in which to apply resources to alleviate these risks.

c) Define appropriate strategies to manage each risk with appropriate tools that measure the change in the risk state and the progress of alleviation activities.

d) Carry out the defined management strategies and assess the results of the strategies at identified checkpoints; applying the defined tools to assess the expected progress and level of success.

e) Take appropriate corrective action when expected progress is not achieved, to correct or avoid the impact of the risk. Outcomes: As a result of successful implementation of the process:

a) The scope of the risk management to be performed for every process will be determined.

b) Appropriate risk management strategies will be defined and implemented.

c) Risks to processes will be identified in the strategy, and as they develop during the execution of such processes.

d) The risks will be analysed and the priority in which to apply resources to monitor these risks will be determined.

e) Risk checks will be defined, applied, and assessed to determine the change in the risk state and the progress of the monitoring activities.

f) Appropriate action will be taken to correct or avoid the impact of risk. g) Booking will be cancelled and the learners name be removed from the attendance register.

h) The learner will be informed in writing of the cancellation as requested.