Description

Course Purpose

This Office Administrator occupational qualification equips learners with a broad range of administrative and communication skills to effectively coordinate office activities, manage information, and support operational processes. Graduates will be prepared to assist management across various departments, including Human Resources, Marketing, Public Relations, and Finance, ensuring professional and efficient task execution in a modern, computerised business environment.

Learners will also develop an understanding of cultural diversity, effective multicultural communication, and the principles of professional image and grooming to enhance organisational representation. This qualification prepares learners for employment in both small businesses and large corporations, in the public or private sector, while enhancing personal and career management skills for improved employability.

Qualified learners will be multi-skilled office administrators, ready for further specialised studies and career progression.

Graduates will be proficient in supporting executive management with:

Office administration and records management

Effective communication

Multicultural customer and client relations

Resource and facilities management

Tender administration

Skills development administration

Public relations, advocacy, and digital media

Computerised project management

Staffing and people support administration

Fundamental life and workplace skills

A qualified learner will be able to:

Manage resources in line with governance policies to ensure smooth organisational operations

Coordinate and support administrative and clerical functions using computerised systems

Assist in employee selection, induction, wellness, and skills development

Process data for workplace skills planning

Support marketing, public relations, and advocacy activities

Communicate effectively with internal and external stakeholders

Plan and administer support services for special projects

Why this Course?

This qualification responds to industry demands and legislative requirements, ensuring programmes are regularly reviewed to meet evolving needs. As governance standards and institutional quality become key performance indicators globally, the need for well-trained Office Administrators has grown across industries.

Office Administrators can work in diverse environments, from small businesses where they may manage all support services to large organisations with specialised administrative roles.

Graduates will be eligible for roles such as:

Administration Officer (Local Government)

Business Administration Officer (Local Government)

Office Supervisor

Office Coordinator

Administration Clerk/Officer

Administrative Assistant

Client Services Administrator

Operations Support Officer

Planning Support Officer/Site Clerk

Tender Coordinator

This qualification develops practical, hands-on skills that enhance employability, including people management, accounting, office management, and human resources. It also addresses national skills shortages and is recognised as an occupation in high demand.