Office Administrator

NQF Level 5

SAQA ID: 102161

Occupational Certificate

445 Credits

Duration: 42 Months

Course Purpose

This occupational qualification equips learners with a broad range of administrative and communication skills to effectively coordinate office activities, manage information, and support operational processes. Graduates will be prepared to assist management across various departments, including Human Resources, Marketing, Public Relations, and Finance, ensuring professional and efficient task execution in a modern, computerised business environment.

Learners will also develop an understanding of cultural diversity, effective multicultural communication, and the principles of professional image and grooming to enhance organisational representation. This qualification prepares learners for employment in both small businesses and large corporations, in the public or private sector, while enhancing personal and career management skills for improved employability.

Qualified learners will be multi-skilled office administrators, ready for further specialised studies and career progression.

Graduates will be proficient in supporting executive management with:

✓ Office administration and records management

✓ Effective communication

✓ Multicultural customer and client relations

✓ Resource and facilities management 

✓ Tender administration

✓ Skills development administration

✓ Public relations, advocacy, and digital media

✓ Computerised project management

✓ Staffing and people support administration

✓ Fundamental life and workplace skills

A qualified learner will be able to:

✓ Manage resources in line with governance policies to ensure smooth organisational operations

✓ Coordinate and support administrative and clerical functions using computerised systems

✓ Assist in employee selection, induction, wellness, and skills development

✓ Process data for workplace skills planning

✓ Support marketing, public relations, and advocacy activities

✓ Communicate effectively with internal and external stakeholders

✓ Plan and administer support services for special projects

Why this Course?

This qualification responds to industry demands and legislative requirements, ensuring programmes are regularly reviewed to meet evolving needs. As governance standards and institutional quality become key performance indicators globally, the need for well-trained Office Administrators has grown across industries.

Office Administrators can work in diverse environments, from small businesses where they may manage all support services to large organisations with specialised administrative roles. 

Graduates will be eligible for roles such as:

✓ Administration Officer (Local Government)

✓ Business Administration Officer (Local Government)

✓ Office Supervisor

✓ Office Coordinator

✓ Administration Clerk/Officer

✓ Administrative Assistant

✓ Client Services Administrator

✓ Operations Support Officer

✓ Planning Support Officer/Site Clerk

✓ Tender Coordinator

This qualification develops practical, hands-on skills that enhance employability, including people management, accounting, office management, and human resources. It also addresses national skills shortages and is recognised as an occupation in high demand.